This feedback is a complaint against Government of Malaysia agencies only. MOTAC is responsible for managing complaints in accordance with the definition of complaints as stated on the MOTAC website http://www.motac.gov.my . For complaints issued outside the jurisdiction of MOTAC eg involving private agencies, the complaints should be submitted directly to the private agency or Government agency that regulates such private entities. It is hoped this information will help people understand the scope and role of MOTAC in managing public complaints.